Frequently Asked Questions
Q: Where are you located?
A: Petals & Pearls Jewelry is based in San Antonio, TX. We currently ship within the U.S.
Q: When will my order ship?
A: Orders are processed within 2–4 business days. You'll receive a confirmation email with tracking info once your package is on its way.
Q: Do you accept returns or exchanges?
A: Due to hygiene and the nature of jewelry, all sales are final. If your item arrives damaged, please reach out within 3 days of delivery and we’ll make it right.
Q: Are your pieces waterproof or tarnish-resistant?
A: Many of our pieces are made with stainless steel or 18K gold plating, which are more durable than traditional fashion jewelry. However, to keep your pieces looking their best, we recommend avoiding water and storing them in a dry place.
Q: How do I care for my jewelry?
A: Gently wipe each piece with a soft cloth after wearing. Avoid perfumes, lotions, and water exposure to preserve the shine and finish.
Q: How do I know what size to order?
A: Many of our rings are adjustable, and bracelet and necklace fits may vary by style. If you’re unsure about sizing, feel free to message us—we’re happy to help you find the right fit.
Q: Can I send an order as a gift?
A: Absolutely! All orders come in our signature packaging, ready to gift. If you'd like to include a personal message, just leave a note at checkout.
Q: Do you offer custom pieces?
A: Yes! While we don’t handmake jewelry, we do accept custom order requests if you have a specific style, theme, or look in mind. You can fill out our [Custom Order Form] or message us on Instagram @petalsandpearlsjewelry—we’re happy to help you find or create the perfect piece using our available designs and vendor options.
Q: How long do custom orders take?
A: Custom order requests typically take 2 to 3 weeks to process and ship, depending on the piece and vendor availability. We’ll provide an estimated timeline once we confirm your request. If you need something by a certain date, let us know and we’ll do our best to accommodate!
Q: Do you offer local pickup or pop-up shopping?
A: We’re based in San Antonio and occasionally pop up at local markets! Follow us on Instagram @petalsandpearlsjewelry for updates on where we’ll be next. At this time, we don’t offer local pickup.
Q: How do I contact you?
A: You can use our Contact Form or email us at shop.petalsandpearls@gmail.com. We respond within 1–2 business days.
